Accessibility Statement

Bespoke Learning is committed to dignity, independence, integration and equal opportunity for people with disabilities. We work to identify, prevent and remove barriers in customer service, tutoring, communications and digital services, in accordance with the Accessibility for Ontarians with Disabilities Act, Ontario human-rights requirements and other mandatory local law.

Accessibility is an ongoing practice, not a claim that every page, document or third-party tool is already barrier-free. We welcome direct feedback and prioritise practical access to the educational service.

We use WCAG 2.2 Level AA as our current design and remediation target for the public website and key customer journeys, while meeting any different legal standard that applies. Our work includes keyboard access, visible focus, semantic structure, zoom and reflow, text alternatives, colour contrast, labelled controls, reduced-motion support where relevant and understandable errors.

Automated testing alone is not sufficient. We combine code review, automated checks and manual testing of priority flows, and seek feedback from people using assistive technology. We do not certify that every legacy or third-party component conforms to every WCAG criterion.

• We communicate in a manner that takes account of a person’s disability and preferred accessible format.
• Assistive devices may be used unless a specific, evidence-based safety or technical restriction requires an alternative.
• Support persons may participate where appropriate. Any fee affecting a support person will be disclosed in advance; we do not charge a support person merely to assist access to an online lesson.
• Service animals are accommodated in any physical setting we control where law permits them.
• A service disruption affecting accessibility will be communicated as soon as practicable, including reason, expected duration and available alternative.
• Staff and contractors receive role-appropriate accessibility and human-rights guidance as required.

Tell us about the barrier and the functional accommodation needed; a diagnosis is not ordinarily required. We may ask only for information reasonably necessary to understand the need, assess safety or establish an accommodation. Sensitive information is handled under the Privacy Policy.

Possible arrangements include alternate document formats, additional processing time, captioning or transcripts where available, camera flexibility, sensory or attention breaks, adjusted communication, accessible scheduling, a support person or an alternative platform. The appropriate solution depends on the learner, educational purpose, available technology and any undue-hardship or fundamental-alteration limit recognised by law.

We do not charge an accessibility fee. If a requested format cannot be provided immediately, we consult about a timely and effective alternative. An accommodation does not create a guaranteed academic result or alter an external school or examination body’s rules.

Video, booking, payment, document and portal providers have their own accessibility features and limitations. We consider accessibility in provider selection, report material barriers and offer a reasonable alternative for an essential paid service where feasible. We cannot warrant a third party’s independent website, but we remain responsible for accommodation duties that law places on us.

On request, we will work to provide an accessible version of a Bespoke-owned document. Copyright, technical or format constraints affecting external material may require an alternative description or equivalent resource.

Email accessibility@bespokelearning.io or contact us through the usual service channel. Please describe the page, document, lesson or process; the barrier; your preferred format or solution; and how we may contact you. Do not provide medical details that are not needed.

We aim to acknowledge accessibility feedback within two business days and provide a substantive response or action plan within 10 business days. Complex remediation may take longer; if so, we explain the interim solution and expected timeline. Feedback may be submitted anonymously, although that can limit our ability to follow up.

We review this Statement, accessibility feedback and priority digital journeys periodically and after material service changes. Accessible customer-service policies and any records required to be public will be provided in an accessible format on request, at no additional charge.